Shipping

We currently ship to addresses within the United Kingdom only. International shipping is coming soon.

Where we ship

England, Scotland, Wales, Northern Ireland, and the Channel Islands. We do not currently ship to BFPO addresses or international destinations.

Cost

• Standard tracked: £3.99
• Free shipping on orders over £30

Delivery times

We ship via Royal Mail Tracked 48. Estimated delivery times from dispatch:

• UK mainland: 2–3 working days
• Scottish Highlands & Islands: 3–5 working days
• Northern Ireland: 3–5 working days

Delivery times are estimates from Royal Mail and not guaranteed, especially during busy periods (Christmas, Bank Holidays, postal strikes).

When we ship

Orders placed before 2pm Monday to Friday are typically dispatched the same working day. Orders placed after 2pm, or at weekends and Bank Holidays, ship the next working day.

Tracking

You will receive a confirmation email with your Royal Mail tracking number as soon as your order ships. You can track your parcel at royalmail.com/track-your-item.

If your parcel is lost or delayed

Royal Mail considers a parcel lost after 10 working days from dispatch (UK mainland). If your tracking has not updated for that long or your parcel hasn't arrived, email us at info@aurorahairnbeauty.co.ukwith your order number and we will investigate. We'll either resend your order or refund you in full.

Wrong address

Please double-check your shipping address at checkout. We are not responsible for parcels delivered to incorrect addresses provided by the customer. If you spot a mistake, email us immediately at info@aurorahairnbeauty.co.uk— if your order hasn't shipped yet we can usually amend it.

Questions

Email info@aurorahairnbeauty.co.uk or message us on WhatsApp.